Small Business Benefits
Trusted Member Care
Key Advantages
Your employer-sponsored health benefit plan has three key advantages:
Helpful hint: Check out this flyer for more information on how your plan works.
- Trusted Member Care specialists to assist you every step of the way
- Freedom of provider choice for most healthcare services1
- Savings on healthcare costs
Helpful hint: Check out this flyer for more information on how your plan works.Trusted Member Care
Our dedicated and knowledgeable in-house specialists help you make the most of your benefits for an enhanced customer experience.
Our specialists support you by:
Our specialists support you by:
- Helping you find a provider
- Providing education about your plan
- Helping you understand your Explanation of Benefits (EOBs) and the amount(s) owed
- Answering your providers’ questions about the plan
- Explaining what to do if you receive a bill for an amount in excess of what is shown as “patient responsibility” on your (EOB)
We’re Here to Help
Trusted Member Care
Monday through Friday
7 a.m. to 5 p.m., CT
800.522.1246, ext. 26300
Monday through Friday
7 a.m. to 5 p.m., CT
800.522.1246, ext. 26300
Online Self-Service
Register at TrustmarkSB.com/login for convenient access to important information tailored to your plan design. Gain simplified, speedy access online vs. printing, mailing and storing paper documents.Go online to access:
- Searchable benefits information via the Plan Document & Summary of Benefits and Coverage
- Your digital ID card
- Claims and Summary of Benefits
- Cost-savings information and services, such as telehealth, quality and cost transparency and medical second opinions.
- Opt in for notifications for paperless Explanations of Benefits (EOBs) and the Document Center
Freedom of Provider Choice
For most covered services, select a doctor or hospital in the United States that best meets your needs.1 You can keep the provider you have or select a new one. Call Trusted Member Care for help in finding a provider. Present your medical ID card at your appointment or send a digital version in advance.
Your Health Plan ID Card
Carry Your ID Card With You
Place your health plan ID card in your wallet and keep it with you at all times. This way, you’ll have it readily available for routine appointments. Should you need to access healthcare unexpectedly, there’s peace of mind in knowing exactly where it is – with you.
How to Activate Your ID Card
Register at TrustmarkSB.com/login to activate your ID card.
ID cards only display the name of the covered employee, not the spouse or other dependent(s). Each ID card is marked with a Yes or No indicator for dependent coverage. A spouse/dependent should use the ID card with the covered employee’s name. A provider will verify eligibility.
ID cards will only display after they are ordered and your health benefit plan goes into effect. Please contact Trusted Member Care at 800-522-1246 for assistance.
Digital ID Cards Are Available!
After logging in go to your Digital ID Card(s) to view, save and/or share your ID card with your dependents or providers as needed.
Learn more about your ID card.
Place your health plan ID card in your wallet and keep it with you at all times. This way, you’ll have it readily available for routine appointments. Should you need to access healthcare unexpectedly, there’s peace of mind in knowing exactly where it is – with you.
How to Activate Your ID Card
Register at TrustmarkSB.com/login to activate your ID card.
ID cards only display the name of the covered employee, not the spouse or other dependent(s). Each ID card is marked with a Yes or No indicator for dependent coverage. A spouse/dependent should use the ID card with the covered employee’s name. A provider will verify eligibility.
ID cards will only display after they are ordered and your health benefit plan goes into effect. Please contact Trusted Member Care at 800-522-1246 for assistance.
Digital ID Cards Are Available!
After logging in go to your Digital ID Card(s) to view, save and/or share your ID card with your dependents or providers as needed.
Learn more about your ID card.
How Claims are Processed
Healthcare providers should send claims to the address on the back of your ID card for processing. An EOB will show the amount that your employer-sponsored plan paid and your responsibility.
Helpful hint: Call Trusted Member Care if you need help understanding your EOB. A specialist will be happy to help.
You are responsible for copays/access fees, deductibles, coinsurance and out-of-pocket limits for covered services in accordance with your plan document, which can be found in the Document Center.
Providers are typically paid up to the Reasonable Fee2, which in most instances, is calculated as a multiple of the Medicare reimbursement rate and/or provider costs.
Helpful hint: Call Trusted Member Care if you need help understanding your EOB. A specialist will be happy to help.You are responsible for copays/access fees, deductibles, coinsurance and out-of-pocket limits for covered services in accordance with your plan document, which can be found in the Document Center.
Providers are typically paid up to the Reasonable Fee2, which in most instances, is calculated as a multiple of the Medicare reimbursement rate and/or provider costs.
What if my healthcare provider bills me for more?
You are not responsible for paying amounts in excess of what is shown as “patient responsibility” on your EOB as long as claims are submitted and processed by Star Marketing and Administration, Inc., by the deadline specified in the plan document.3Helpful hint: If you receive a bill seeking payment in excess of what is shown as “patient responsibility” on your EOB (known as balance bill), submit it to Trusted Member Care immediately upon receipt. Use the online form available on our website: After logging in, go to My Resources and search for Balance Bill Submission (online).Frequently Asked Questions
1 Except for organ transplants and specialty drugs, when benefits are available and services are performed as outlined in the plan document.
2 See your plan document for details.
3 Some plans provide balance bill protection after the deductible is met because of federal law. If you are unsure if this provision applies to your plan, talk to your employer, call Customer Service or consult your plan document, which can be found in the Document Center.
2 See your plan document for details.
3 Some plans provide balance bill protection after the deductible is met because of federal law. If you are unsure if this provision applies to your plan, talk to your employer, call Customer Service or consult your plan document, which can be found in the Document Center.
Trustmark® and Trustmark Small Business Benefits® are trademarks of Trustmark Insurance Company. All other trademarks are the property of their respective owners, which are not affiliates of Star Marketing and Administration, Inc., and Trustmark Life Insurance Company.
Plan design availability and/or coverage may vary by state. Plans are administered by Star Marketing and Administration, Inc., and stop-loss insurance and ancillary coverage are provided by Trustmark Life Insurance Company.
Plan design availability and/or coverage may vary by state. Plans are administered by Star Marketing and Administration, Inc., and stop-loss insurance and ancillary coverage are provided by Trustmark Life Insurance Company.