Small Business Benefits
Trusted Member Care
Key Advantages
Your employer-sponsored health benefit plan has three key advantages:
Helpful hint: Check out this flyer for more information on how your plan works.
- Trusted Member Care specialists to assist you every step of the way
- Freedom of provider choice for most healthcare services1
- Savings on healthcare costs
Helpful hint: Check out this flyer for more information on how your plan works.Trusted Member Care
Our dedicated and knowledgeable in-house specialists help you make the most of your benefits for an enhanced customer experience.
Our specialists support you by:
Our specialists support you by:
- Helping you find a provider
- Providing education about your plan
- Helping you understand your Explanation of Benefits (EOBs) and the amount(s) owed
- Answering your providers’ questions about the plan
- Explaining what to do if you receive a bill for an amount in excess of what is shown as “patient responsibility” on your (EOB)
We’re Here to Help
Trusted Member Care
Monday through Friday
7 a.m. to 5 p.m., CT
800.522.1246, ext. 26300
Monday through Friday
7 a.m. to 5 p.m., CT
800.522.1246, ext. 26300
Prefer online self-service?
Register at TrustmarkSB.com/login for convenient 24/7 access to important information tailored to your plan design. Gain simplified, speedy access online vs. printing, mailing and storing paper documents.Go online to access:
- Searchable benefits information via the Plan Document & Summary of Benefits and Coverage
- Your digital ID card
- Claims and Summary of Benefits
- Cost-savings information and services, such as telehealth, quality and cost transparency and medical second opinions.
- Opt in for notifications for paperless Explanations of Benefits (EOBs) and the Document Center
Freedom of Provider Choice
For most covered services, select a doctor or hospital in the United States that best meets your needs.1 You can keep the provider you have or select a new one. Call Trusted Member Care for help in finding a provider. Present your medical ID card at your appointment or send a digital version in advance.
Helpful hint: For a digital version of your ID card, log in to TrustmarkSB.com/login > Overview > look for the ID card image.
Helpful hint: For a digital version of your ID card, log in to TrustmarkSB.com/login > Overview > look for the ID card image.
Savings Built into Your Plan
Self-funded plans with this approach to provider payment typically offer savings to members and employers. Make use of wellness and cost-saving services to get the right healthcare at the right price.How Claims are Processed
Healthcare providers should send claims to the address on the back of your ID card for processing. An EOB will show the amount that your employer-sponsored plan paid and your responsibility.
Helpful hint: Call Trusted Member Care if you need help understanding your EOB. A specialist will be happy to help.
You are responsible for copays/access fees, deductibles, coinsurance and out-of-pocket limits for covered services in accordance with your plan document, which can be found in the Document Center.
Providers are typically paid up to the Reasonable Fee2, which in most instances, is calculated as a multiple of the Medicare reimbursement rate and/or provider costs.
Helpful hint: Call Trusted Member Care if you need help understanding your EOB. A specialist will be happy to help.You are responsible for copays/access fees, deductibles, coinsurance and out-of-pocket limits for covered services in accordance with your plan document, which can be found in the Document Center.
Providers are typically paid up to the Reasonable Fee2, which in most instances, is calculated as a multiple of the Medicare reimbursement rate and/or provider costs.
What if my healthcare provider bills me for more?
You are not responsible for paying amounts in excess of what is shown as “patient responsibility” on your EOB as long as claims are submitted and processed by Star Marketing and Administration, Inc., by the deadline specified in the plan document.3Helpful hint: If you receive a bill seeking payment in excess of what is shown as “patient responsibility” on your EOB (known as balance bill), submit it to Trusted Member Care immediately upon receipt. Use the online form available on our website: Log in at TrustmarkSB.com/login and go to My Resources > Using Your Plan > Balance Bill Submission (online).Trusted Member Care specialists will:
Explain the process if you receive a balance bill
Process balance bill submissions and verify balance bill amounts
Work with providers to resolve balance bills
Trusted Member Care Specialists are available Monday through Friday 7 a.m. to 5 p.m., CT, at 800.522.1246, ext. 26300.
Wellness and Cost Savings
Don’t Forget Telehealth!
A telehealth service provides access to:- U.S. board-certified doctors for nonemergency general medical care through convenient phone, video or mobile app visits.
- Confidential mental health counseling for adults and teens.
- Dermatology services
Medical Second Opinions
Advantages of a medical second opinion service include:- A convenient process
- No additional cost to members
- No travel required
Quality and Cost Transparency Tool
Access an enhanced tool designed to help you locate doctors and facilities in your area with the best quality and price on a medical test, imaging or procedure. You also can see your estimated out-of-pocket costs, based on your health benefit plan.
- Green, yellow and red color signs will help guide you to the right care.
- See your plan’s provider rates for items and services.
1 Except for organ transplants and specialty drugs, when benefits are available and services are performed as outlined in the plan document.
2 See your plan document for details.
3 Some plans provide balance bill protection after the deductible is met because of federal law. If you are unsure if this provision applies to your plan, talk to your employer, call Customer Service or consult your plan document, which can be found in the Document Center.
2 See your plan document for details.
3 Some plans provide balance bill protection after the deductible is met because of federal law. If you are unsure if this provision applies to your plan, talk to your employer, call Customer Service or consult your plan document, which can be found in the Document Center.
Trustmark® and Trustmark Small Business Benefits® are trademarks of Trustmark Insurance Company. All other trademarks are the property of their respective owners, which are not affiliates of Star Marketing and Administration, Inc., and Trustmark Life Insurance Company.
Plan design availability and/or coverage may vary by state. Plans are administered by Star Marketing and Administration, Inc., and stop-loss insurance and ancillary coverage are provided by Trustmark Life Insurance Company.
Plan design availability and/or coverage may vary by state. Plans are administered by Star Marketing and Administration, Inc., and stop-loss insurance and ancillary coverage are provided by Trustmark Life Insurance Company.