Published by Trustmark Small Business Benefits on May 26th, 2026

A health concern does not always wait for office hours. A child wakes up sick late at night. Anxiety flares between meetings. A rash appears while you are traveling and away from your doctor.

For those enrolled in a Trustmark major medical plan, Teladoc® Health is one way to get care by video or phone for medical, mental health and dermatology needs. Medical care is available 24/7, so you can connect with a provider when you need it, whether during the day, late at night or while traveling.

Here’s how Teladoc Health visits work and when they can help.

Not Sure Where to Start? When a Teladoc Visit Makes Sense

Health needs do not always align with office hours or appointment availability. Getting care can take time, especially when schedules are full or you are away from home.

A Teladoc Health visit can be a practical starting point when:

  • A primary care appointment is not available soon
  • Symptoms come up unexpectedly
  • You are traveling or away from your usual doctor
  • Getting to an in-person visit would require extra time or coordination
  • You are unsure whether you need urgent care or an in-person visit

Common Reasons People Use Teladoc Health 

Teladoc Health visits are often used for every day, non-emergency concerns, including:

  • Time-sensitive worries like cold or flu (doesn’t matter if it’s after hours)
  • A child who wakes up sick and needs quick guidance
  • Anxiety or stress that affects your day
  • A rash, skin irritation or allergy flare-up
  • General health questions when you want timely input

Providers can review your symptoms, answer questions and help you decide on next steps, including when in-person care may be needed.

What You Can Use Teladoc Health For

Teladoc Health is one way members enrolled in a Trustmark major medical plan can access care by video or phone. Members and eligible dependents can connect with U.S. board-certified doctors and licensed clinicians for non-emergency needs.

Types of Care Available

Medical Visits

For concerns such as cold and flu symptoms, allergies, minor infections and general health questions.

Mental Health Visits

Available for adolescents and adults. Connecting from a private setting can make it easier to get started and stay engaged with care.

Dermatology Support

Depending on plan design, providers can review concerns such as acne, rashes or eczema and recommend treatment, often through shared images.

A consult fee may apply depending on the plan.

Teladoc Health vs Urgent Care or Emergency Services

Teladoc Health is not a replacement for primary care or emergency care, but it can help you decide where to go.

  • Start with Teladoc Health for every day, non-emergency symptoms or when guidance is needed outside regular office hours
  • Use urgent care or an in-person visit when a hands-on exam, testing or imaging is needed
  • Use emergency services for severe or life-threatening symptoms

If you are unsure where to start, a Teladoc Health provider can help guide your next step.

About Teladoc Health

Founded in 2002, Teladoc Health connects members with licensed clinicians through virtual or phone visits for non-emergency medical, mental health and dermatology needs. Providers are U.S. board-certified or licensed in their fields and support a range of everyday health concerns.

How to Get Started with Teladoc Health

Registering in advance can help ensure your account is ready when care is needed.
To get started:

  1. Register your Teladoc Health account
  2. Request a visit through the app, website or by phone

You can also review your plan materials to confirm coverage and eligibility.

Other Virtual Care Options Through Your Trustmark Plan

This article focuses on Teladoc Health medical, mental health and dermatology visits. Depending on your plan, other virtual or digital care options may also be available.

For example, some members may have access to virtual support for musculoskeletal (MSK) concerns through Vori Health. Knowing how each option works can help you choose the right type of care.

Frequently Asked Questions

Do I need to register before I use Teladoc Health?

Yes. Registering ahead of time helps ensure your account is ready when needed.

Is Teladoc Health a good place to start if I am unsure?

Yes. A provider can review your symptoms and help you decide next steps.

Can Teladoc Health replace my primary care doctor?

No. It supports non-emergency needs but does not replace ongoing care.

Can my family use Teladoc Health?

Eligible dependents may use Teladoc Health. There are no dependent age limitations for 24/7 care and dermatology. Mental health is available to age 13 and older.

Making the Most of Teladoc Health

Knowing when to use Teladoc Health and how it fits alongside in-person care can help you take the next step with confidence when health concerns come up.

About Trustmark®

Smarter health plans, backed by experience.

For more than 110 years, Trustmark has been a leader in employee benefits, bringing decades of self funded expertise to flexible, modern health plans that help employers manage healthcare responsibly.

Trustmark Small Business Benefits® level-funded solutions, which include PPO plans with access to national networks through Aetna® and Cigna® PPO Network, Reference-Based Pricing, and dual-option designs, give employers real transparency, predictable monthly costs, and the potential for surplus refunds. Employees receive benefits they can easily use, and brokers get a partner who has delivered stability and service for decades.*

*Cigna® is a trademark of Cigna Intellectual Property, Inc. Access provided through the Aetna Signature Administrators solution.

Plan design availability and/or coverage may vary by state. Plans are administered by Star Marketing and Administration, Inc., and stop-loss insurance and ancillary coverage are provided by Trustmark Life Insurance Company. Trustmark® and Trustmark Small Business Benefits® are trademarks of Trustmark Insurance Company. All other trademarks are the property of their respective owners, which are not affiliates of Star Marketing and Administration, Inc., and Trustmark Life Insurance Company.
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