Published by Trustmark Small Business Benefits on July 1st, 2021

Navigating the Healthcare System

Employers understand the importance of offering a comprehensive benefit package to their employees, but what happens when employees don’t understand or know how to maximize their health benefits?

professional discussing health advocacy on the phone
An article in HR Daily Advisor points to a study that highlights several reasons why employees are not engaging their health benefits, noting:
  • 63% don’t know enough about how to leverage their company-provided benefits
  • 58% didn’t know what health benefits they were entitled to
  • 65% do not fully comprehend the value of their company-provided health benefits
Health advocacy can play a major role in employees understanding their plan offering and a healthcare advisor can bridge the gap.

What is a Healthcare Advisor?

Healthcare advisors help individuals navigate the complexities of the healthcare system. Assistance may include finding a doctor or hospital in-network, understanding health plan benefits and claim payments, identifying cost-saving opportunities, handling eldercare issues and more.

Benefits of Health Advocacy

Health advocacy is beneficial to both the employer and employee. Healthcare advocates offer their expertise to help employees solve health benefit challenges; and relief to employers, who may feel burdened by not being able to help or provide the right answers when it comes to healthcare.

How can Healthcare Advocates Empowered Employees?

When employees seek support from a trusted and knowledgeable healthcare advisor, they can feel less overwhelmed and more in control of their healthcare, which can lead to:
  • Better work/life balance
  • More efficient use of healthcare services
  • Greater overall employee satisfaction
  • More financial peace-of-mind
  • Fewer calls to Human Resources
  • Decreased absenteeism
  • Higher productivity

Healthcare Simplified with CareChampion

CareChampion advisors are available around-the-clock to help navigate, educate, support and advise employers and employees about healthcare-related issues. This value-added, health advocacy service is available as an optional benefit with major medical health benefit plan designs administered by Star Marketing and Administration, Inc.

Click here to learn about additional wellness and cost-saving services.

CareChampion is a trademark of Trustmark Insurance Company.
This article is part of our Healthy Foundations® Wellness Newsletter.