Small Business Benefits
Trusted Member Care
Key Advantages
Your employer-sponsored health benefit plan has three key advantages:
- Trusted Member Care specialists to assist you every step of the way
- Freedom of provider choice with in-network providers
- Savings via in-network providers and wellness and cost savings services
Trusted Member Care
Our dedicated and knowledgeable in-house specialists help you make the most of your benefits for an enhanced customer experience.
Our specialists support you by:
Our specialists support you by:
- Helping you find a provider
- Providing education about your plan
- Answering benefit and claims questions
- Helping you understand your Explanation of Benefits (EOBs) and the amount(s) owed
We’re Here to Help
Trusted Member Care
Monday through Friday
7 a.m. to 5 p.m., CT
800-522-1246
Monday through Friday
7 a.m. to 5 p.m., CT
800-522-1246
Online Self-Service
Register at TrustmarkSB.com/login for convenient 24/7 access to important information tailored to your plan design. Gain simplified, speedy access online vs. printing, mailing and storing paper documents.Go online to access:
- Your digital ID card
- Benefits, Claims and Explanation of Benefits (EOBs)
- Searchable benefits information via the Plan Document & Summary of Benefits Coverage
- Cost-savings information and services, such as telehealth, quality and cost transparency and medical second opinions
- Opt in for notifications for paperless Explanation of Benefits (EOBs) and the Document Center
Freedom of Provider Choice
Use network providers to save on healthcare costs and get the right care. Call Trusted Member Care for help in finding a provider. Present your medical ID card at your appointment or send a digital version in advance.
Find Your Network
Find Your Network
Your Health Plan ID card
Carry Your ID Card With You
Place your health plan ID card in your wallet and keep it with you at all times. This way, you’ll have it readily available for routine appointments. Should you need to access healthcare unexpectedly, there’s peace of mind in knowing exactly where it is – with you.
How to Activate Your ID Card
Register at TrustmarkSB.com/login to activate your ID card.
ID cards only display the name of the covered employee, not the spouse or other dependent(s). Each ID card is marked with a Yes or No indicator for dependent coverage. A spouse/dependent should use the ID card with the covered employee’s name. A provider will verify eligibility.
ID cards will only display after they are ordered and your health benefit plan goes into effect. Please contact Trusted Member Care at 800-522-1246 for assistance.
Digital ID Cards Are Available!
View, save and/or share your ID card with your dependents or providers as needed. Go to TrustmarkSB.com/login > Digital ID Cards.
Place your health plan ID card in your wallet and keep it with you at all times. This way, you’ll have it readily available for routine appointments. Should you need to access healthcare unexpectedly, there’s peace of mind in knowing exactly where it is – with you.
How to Activate Your ID Card
Register at TrustmarkSB.com/login to activate your ID card.
ID cards only display the name of the covered employee, not the spouse or other dependent(s). Each ID card is marked with a Yes or No indicator for dependent coverage. A spouse/dependent should use the ID card with the covered employee’s name. A provider will verify eligibility.
ID cards will only display after they are ordered and your health benefit plan goes into effect. Please contact Trusted Member Care at 800-522-1246 for assistance.
Digital ID Cards Are Available!
View, save and/or share your ID card with your dependents or providers as needed. Go to TrustmarkSB.com/login > Digital ID Cards.
How Claims are Processed
Healthcare providers should send claims to the address on the back of your ID card for processing. An EOB will show the amount that your employer-sponsored plan paid and your responsibility.
Helpful hint: Call Trusted Member Care if you need help understanding your EOB. A specialist will be happy to help.
You are responsible for copays/access fees, deductibles, coinsurance and out-of-pocket limits for covered services in accordance with your plan document, which can be found in the Document Center.
Helpful hint: Call Trusted Member Care if you need help understanding your EOB. A specialist will be happy to help.You are responsible for copays/access fees, deductibles, coinsurance and out-of-pocket limits for covered services in accordance with your plan document, which can be found in the Document Center.
Frequently Asked Questions
Trustmark® and Trustmark Small Business Benefits® are trademarks of Trustmark Insurance Company. All other trademarks are the property of their respective owners, which are not affiliates of Star Marketing and Administration, Inc., and Trustmark Life Insurance Company.
Plan design availability and/or coverage may vary by state. Plans are administered by Star Marketing and Administration, Inc., and stop-loss insurance and ancillary coverage are provided by Trustmark Life Insurance Company.
Plan design availability and/or coverage may vary by state. Plans are administered by Star Marketing and Administration, Inc., and stop-loss insurance and ancillary coverage are provided by Trustmark Life Insurance Company.